At PWC Message Center, we respect the nature of your industry; therefore, we represent ourselves as your funeral home.
We are available during the day and after-hours when it's necessary for everyone to be out of the office. Whether your staff is in a service, with a family, or handling the pickup for a family member, we are able to handle your phones seamlessly as if you are still there. We are able to prioritize calls based on customized instructions and reach out to a funeral director on-call for needs that should not wait.
In addition, we can give obituary and florist information. Our dispatching capabilities allow you the ease of knowing your office is taken care of 24/7.
"Southern Heritage Funeral Home & Crematory has been a customer of PWC Message Center for over 18 years and could not have found a better organization to partner with. I can attest to their prompt and correct information of incoming calls and staff's pleasant demeanor on the phone with us and our client's families."
- Lance Shepard (Owner)
We understand how important it is for your employees to focus on the task at hand. Therefore, we use text as a way to communicate with your technician. This allows the tech to have all of the information at their fingertips. This also helps when they are in the middle of a current job.
We assist the following industries:
"I've been in contact with PWC for several years and our questions are always answering promptly and efficiently. I have received no negative comments from either our customers or our on-call technicians. They're very open with communication and dissemination of information, and we receive our call logs promptly each morning."
- Christy Mann (Eufaula Water Works)
Professional Services
We serve the following:
Your business relies on repeat customers and new clients; you can't afford to miss a call.
We serve Home Health, Hospice, Durable Medical Equipment, Small Medical Practices, Dentist, and Veterinarians. Our objective is to reach your on-call personnel for emergency calls after hours and document those calls for your records. In addition, we can provide callers with your hours of operation and non-emergency messages to your office.
Contact us today to see how we can help your business.